[itdiscuss] DNS Help! - rDNS/PTR

Tue Jan 26 09:33:31 EST 2010

At my previous employer we had the same exact problem with our service
provider and the way we overcame it was to move all of our DNS services
to EasyDNS.  They provided the PTR records as well as all of the
standard DNS services.  The other advantage is that anything to do with
DNS was handled by one company and it wasn't dependent on any service
provider.  So if we found a service provider that offered better
services for a better price we could move to them without worrying about
who would handle pieces and parts of our DNS needs.  If EasyDNS provides
such services, I'd be willing to bet there are others as well.

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Dayron Daugherty
Sent: Tuesday, January 26, 2010 9:24 AM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

The "owner" of the IP address (ATT) is the master of the reverse DNS. If
they won't change it doesn't matter what a 3rd party DNS service is set
to. 

Say bye bye to AT-T if possible. We moved off of them long ago as well
as I've moved 2 clients off of AT-T. In Chattanooga Comcast is a
surprisingly great service to go with for small business, but for more
demanding needs our power utility (EPB) offers fiber internet. 

I don't know where you are, but in the past when I lived in Atlanta I
moved my company there to Cbeyond communications from AT-T (both data
and phone). It was a great move. I can't speak to Cbeyond's reputation
now (that was over 5 years ago) but check them out if they are in your
area.  

If I recall I went with the Beyond Voice package. 

http://www.cbeyond.net/business/packages.htm

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of blloyd at buskercom.com
Sent: Monday, January 25, 2010 3:43 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

EasyDNS is easier and cheaper to work with than Network Solutions.

Bill Lloyd 
IT Manager

2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:     770-417-1747
Cell:     404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot
be guaranteed to be secure or free of errors or viruses. The sender does
not accept any liability or responsibility for any problems that may
result from emails you receive.

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of blloyd at buskercom.com
Sent: Monday, January 25, 2010 3:24 PM
To: discuss at itdiscuss.org
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

You may want to look at EasyDNS.com.  They have a reverse DNS service
available, along with the regular DNS services.

Bill Lloyd 
IT Manager

2567 Athens Hwy.
Gainesville, GA 30507
Phone: 770-417-1604 Ext.: 250
Fax:     770-417-1747
Cell:     404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and
proprietary information. If you are not the intended recipient, you are
requested to delete this entire communication immediately. Emails cannot
be guaranteed to be secure or free of errors or viruses. The sender does
not accept any liability or responsibility for any problems that may
result from emails you receive.

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of James Arnold
Sent: Monday, January 25, 2010 3:16 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

Thanks for the feedback.  That's what I expected too but was told "no."

How long ago was your exchange with them?  This could be new policy.
Lots of frustrated folks on the 'net about this but I just can't move
this domain to ATT in the middle of the week.  I shouldn't have to
anyway...like they are holding me hostage.

James

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of Jim Helton
Sent: Monday, January 25, 2010 3:12 PM
To: IT Discussion Forum
Subject: Re: [itdiscuss] DNS Help! - rDNS/PTR

I don't know about the specific IP Flex service but I've had AT&T do a
reverse DNS entry for us in the past to our mail server for the church.
We have Domain registration with Network Solutions, Web hosting on a
different provider and our reverse dns entry from AT&T (Bellsouth is who
has it listed).

All I had to do was send an email to an address that AT&T gave me and
they made the dns change.  

Jim Helton

IT/Communications Director

MM Systems Corporation

Tel:  706.824.7500

Fax: 706.824.7536

Direct: 706.824.7525

j.helton at mmsystemscorp.com

www.mmsystemscorp.com <http://www.mmsystemscorp.com/> 

________________________________

From: discuss-bounces at itdiscuss.org
[mailto:discuss-bounces at itdiscuss.org] On Behalf Of JamesA
Sent: Monday, January 25, 2010 2:52 PM
To: discuss at itdiscuss.org
Subject: [itdiscuss] DNS Help! - rDNS/PTR

So we recently moved 100% of our Internet services to AT&T "IP Flex"
service.  We're having an issue with Reverse DNS when trying to send
emails to some domains that do the rDNS lookup on each message because
we don't have it in place.

I've tried SPF, TXT, SRV, etc. - no dice.

Domain registrar is currently Network Solutions.

AT&T won't create a PTR record for me pointing back to my mail server
unless they "host" the domain for me, which I don't want to do for
multiple reasons, including the downtime that such a move would incur.

What can I do?  Is a SmartHost an option?  I'm not familiar with them
but am desparate now and ATT is not being at all flexible.

-James

Bill Lloyd
IT Manager

Busker Communications
2567 Athens Hwy.
Gainesville, GA  30507
Phone:  770-417-1604 Ext.: 250
Fax:       770-417-1747
Cell:    404-379-6963

blloyd at buskercom.com

This email and any accompanying attachments may contain confidential and proprietary information.  If you are not the intended recipient, you are requested to delete this entire communication immediately.  Emails cannot be guaranteed to be secure or free of errors or viruses.  The sender does not accept any liability or responsibility for any problems that may result from emails you receive.
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